Intensive Case Management

Provided by Fraser Health

A service supporting adults aged 19 and older who face complex and ongoing challenges related to substance use, with or without mental illness, and who are experiencing homelessness, poverty, trauma, or involvement with the justice system.
Who is Served & What is Offered?
The Intensive Case Management (ICM) program offers flexible, community-based and client-centered care that integrates health, housing and social supports. Led by a team of nurses, social workers, peer support workers and mental health clinicians, services are tailored to individual’s goals and needs. Services may include access to housing support, access to health care, substance use treatment and social services.

The program is grounded in harm reduction, resiliency and trauma-informed care, cultural safety and recovery-oriented practices.

What to Expect
Clients can expect:
  • Housing brokerage and support.
  • Supported access for basic needs like food, hygiene, and income assistance connection.
  • Supported access to medical, dental, and specialist care.
  • Substance use counselling, including access to treatment.
  • Access to addiction medicine and psychiatry care.
  • Personalized and collaborative care plans.
  • Long-term engagement focused on building trust and continuity of care.
  • Culturally safe and inclusive services.
  • Connections to work skills rehabilitation and community resources.
  • Life skills development.

Eligibility
  • Adults 19 years of age or older with problematic substance use or chronic dependence with or without mental illness, concurrent disorders (substance use and mental illness) or co-existing functional impairment.
  • These individuals face complex challenges related to health, housing (e.g. being homeless or unstably housed), and poverty.
  • Individuals require more intensive services than are available in the traditional health and substance use system of care and often fall through gaps in health and social systems and have unmet health needs.

ICM team services are not suitable for people with:
Referral Information
To make a referral, please complete and fax the referral form to the local intake number for review.

Community care providers can find the referral form on the Medical Staff Website Forms Directory

Location finder: https://www.fraserhealth.ca/Service...

Chilliwack Intensive Case Management (ICM) - #104, 7955 Evans Road, Chilliwack, British Columbia, V2R 5R7

Hours of operation: Monday to Sunday, 8:00 AM – 8:00 PM

Mission Intensive Case Management (ICM) - #240, 31935 South Fraser Way, Abbotsford, British Columbia, V2T 5N7

Hours of operation: Monday to Sunday, 8:00 AM – 8:00 PM

Maple Ridge Intensive Case Management (ICM) - #2, 32335 Lougheed Hwy, Maple Ridge, British Columbia, V2X 2T3

Hours of operation: Monday to Friday, 8:00 AM – 8:00 PM

604-534-7921 (Langley)

Langley Intensive Case Management (ICM) - 5339 207 St, Langley, British Columbia, V3A 2E6

Hours of operation: Monday to Sunday, 8:00 AM – 8:00 PM

236-332-2194 (Surrey)

Surrey Intensive Case Management (ICM) - 13740 94A Ave, Surrey, British Columbia, V3V 1N1

Hours of operation: Monday to Sunday, 8:00 AM – 4:00 PM

Referral options:

  • Health professional referral
  • Health Authority personnel referral
  • Self-referral
  • Family physician or nurse practitioner referral
Associated Programs/Services

Also offered by Fraser Health:

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Availability

Service area: Fraser Health Area + show cities

Service area cities: Abbotsford, Agassiz, Aldergrove, Anmore, Boston Bar, Burnaby, Chilliwack, Coquitlam, Delta, Fort Langley, Harrison Mills, Hope, Ladner, Langley, Maple Ridge, Mission, New Westminster, North Delta, Pitt Meadows, Port Coquitlam, Port Moody, Sardis, South Surrey, Surrey, Tsawwassen, White Rock, and Yale

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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