Chronic Pain - Pain BC Information Line - Pain Support Line

Pain Management

Provided by Pain BC

This program is a toll-free phone service that connects people in pain to resources.
The Pain Support Line offers free confidential information, emotional support and resource assistance to empower people living with pain, their loved ones and organizations who are looking for support. Social workers and trained staff support with issues such as income, food security, pain resources, mental health support etc. The Pain Support Line offers support Monday-Friday from 9am-4pm (excluding statutory holidays). Callers are offered up to 3 sessions to provide follow up support and can also call back if a new issues arises. Ways to connect:
- Phone: call at 1-844-880- PAIN (7246) and leave a voicemail. You will receive a call back within 3 business days
- Online: complete self-referral form
- By Appointment: Schedule a phone call

Who can call the PSL?
- Residents of BC who live with chronic pain (pain that persists more than three months)
- Family, caregivers and loved ones of a person with chronic pain
- Health care providers and organizations looking for information on how to support a patient or client with chronic pain

604-730-0818

Toll Free: 1-844-880-7246

Public email: supportline@painbc.ca

Website: https://www.painbc.ca/supportline

Call 24 hours at one of the numbers (leave a message at any time, night or day)

Service is available in English.

Cost: No cost

Referral options:

  • Self-referral
Associated Programs/Services

Also offered by Pain BC:

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Availability

Service area: Province-wide

Service Types Provided
Ways to Access
  • Provided by phone
  • Provided online: email / video / on-line

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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